Based on the completion of the List of Contents task indicating that supply is needed, the Supply Shipping Information task is created.
Role: Equipement Management (EM)
Objective: Complete task Supply Shipping Information
Outcome:
Once the Supply Information task is submitted, a sequence of follow-up actions is triggered to ensure proper communication and acknowledgment from the nurse. The workflow includes the following steps only if the nurse is already assigned to the participant:
Day 0 – Confirmation Sent
A confirmation email is immediately sent to the nurse that a shipment has been created and dispatched.
Day 2 – Acknowledgment Request
A follow-up email is sent on day 2 to the nurse asking whether they have received the supplies, prompting an acknowledgment form.
Day 4 & Day 6 – Reminders
If no acknowledgment is received, reminder messages are sent on Day 4 and again on Day 6 to ensure the nurse responds.
Day 5 – Escalation Email
On Day 5, if there is still no response, an escalation email is sent to the designated HCV email address for further action.
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